We offer several support formulas (annual contract including unlimited calls, «incident-tickets» based contract, "site" contract ) adapted to your constraints. These formulas are flexible by the addition of personalized options.

EDGE-IT proposes support for levels 1, 2, and 3, from installation to code correction, including configuration, performance improvement, software maintenance and technological survey.

Call Center : qualified engineers able to take into account your incidents (level 1, 2 or 3) within times adapted to their emergency level (p1, p2, p3).
Technological Survey : software validation before being added to EDGE-IT catalogue, and corrective developement when it's essential (level 3)
Laboratory : used to reproduce complex incidents of our customers. Several hardware architectures are available for Linux and Open Source softwares support (intel, sparc, risc, zSeries, alpha, powerpc)
Bug Tracking System : supplies our customers an updated information about their incidents